Veterinary Poisons Information Service (VPIS) 

is a 24 hour emergency service for veterinary professionals.

The Veterinary Poisons Information Service was established in 1992 and has been providing 24 hour advice to veterinary professionals in the treatment of confirmed or suspected poisoning in animals.

On 5th September 2016 the service was extended to pet owners. They handle enquiries on all poisonings including drugs, household products, plants, agro-chemicals and venomous bites and stings. They cannot help with any other veterinary enquiries unrelated to poisoning.

It is open to the public Monday to Friday, from 9am to 5pm. 

For emergency poisons enquiries, please call

+44 (0)2073 055 055

The cost per enquiry is £30 paid through an automated payment system. This payment is required before you speak to a specialist who will be able to advise whether your pet does or does not require a visit to the vet.  

There will only be one charge per case, even where there are multiple calls from you or your vet. Where your pet requires treatment, your vet is able to call back for further advice free of charge.


For further details: